Refund policy

Return & Exchange Policy

At Alaya, we want you to feel confident and satisfied with your purchase. If something isn’t quite right, we’re here to help.

1. Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags must be attached
  • Items must be returned in their original packaging

Items that do not meet these conditions will not be accepted.

2. Exchanges

We currently offer exchanges for size or item, subject to availability.

If you would like to exchange an item, please contact us and we will guide you through the process.

3. Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Gift cards
  • Items marked as non-returnable

4. Return Process

To initiate a return, please contact us at:
hello@alayaactive.com

Include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

Once approved, we will provide you with return instructions.

5. Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

6. Shipping Costs

  • Shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect)

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

We will resolve the issue as quickly as possible at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company
  • Then contact your bank

If you still need help, please contact us at:
hello@alayaactive.com