Privacy policy

At Alaya, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal details (name, email address, phone number)
  • Shipping and billing address
  • Payment information (processed securely via third-party providers)
  • Order history and purchase behavior
  • Device information (IP address, browser type, cookies)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you regarding orders, shipping, and customer support
  • Send marketing emails and promotions (only if you opt in)
  • Improve our website, products, and user experience
  • Prevent fraud and enhance security

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with trusted third parties only when necessary, such as:

  • Payment providers
  • Shipping and logistics partners
  • Marketing and analytics services

These partners are required to keep your information secure.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content.

We may use tools such as Google Analytics and advertising platforms like Meta to understand user behavior and improve our marketing efforts.

You can control cookies through your browser settings.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at:
hello@alayaactive.com

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

All payments are processed through secure third-party providers, and Alaya does not store credit card information.

However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
hello@alayaactive.com