in case you were wondering...
FAQ
Everything you need to know about ALAYA
What is ALAYA?
ALAYA is a women’s activewear and everyday wear brand designed for elegance, comfort, and confidence. Each piece combines premium fabrics with a flattering fit, created for movement, daily life, and a timeless aesthetic..
Do you ship worldwide?
Yes, we offer free worldwide shipping on all orders — no minimum required.
How long does delivery take?
Orders are processed within 1–3 business days. Shipping usually takes 7–14 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email.
What payment methods do you accept?
We accept major credit and debit cards along with secure online payment methods.
Can I return an item?
Yes, returns are accepted within 14 days of receiving your order.
Are your items true to size?
Most items are true to size. Please refer to the size guide before purchasing.
Do you restock sold-out items?
Some popular pieces are restocked. Subscribe to stay informed about new drops.
How can I contact support?
You can contact us through our website’s contact form or via email.
Do you offer discounts?
We occasionally provide exclusive offers to our subscribers.
Are your items high quality?
Yes, we carefully select premium fabrics and materials to ensure durability, comfort, and a flattering fit in every piece.
Can I change my order after placing it?
Please contact us within 24 hours and we will try our best to assist you.
How do I care for my items?
Care instructions are included on product pages when applicable.
Is my payment information secure?
Yes, all transactions are encrypted and securely processed.
How do I stay updated on new collections?
Join our newsletter to be the first to know about new arrivals and exclusive drops.
